Coaching analytics
Coaching stats that separate real conversations from voicemail
See human pickup rate, talk time, conversations over 60 seconds, appointment rate, dials per working hour and time-in-state for every rep, with coaching flags and call recordings.
Dial counts hide what's really happening
Most dialers report connects, which count voicemail boxes as answers. A rep with a great connect rate can still be talking to almost nobody, and nothing tells you whether the problem is the list, the hour or the opener.
Numbers a manager can coach from
NitroDialer counts a pickup only when the agent's outcome says a person was reached. It tracks where every minute of logged-in time goes, and compares each rep with the team median to tell you who needs what.
How it works
The metrics
Every number has a plain definition, shown right in the dashboard.
- Dials, connects and people reached, with pickup rate (reached ÷ dials) beside connect rate
- Conversations over 60 seconds and appointment rate (appointments ÷ people reached)
- Total and average talk time, average ring time and average wrap-up time
- Dials per working hour, excluding pauses
- Time-in-state: on calls, wrap-up, ready or ringing, paused
Coaching flags
Each rep is compared with the team median, and the dashboard says what to look at.
- Low pickup compared with the team: check their dialing hours against the heatmap
- Many conversations ending inside 30 seconds: review the opener
- Low booking rate: listen to their longer calls for the close
- Slow wrap-up, high pause time, calls left without an outcome
- Top converters called out so you can share their recordings
Charts that answer questions
A pickup heatmap by weekday and hour, a daily trend, a talk-length distribution, the outcome mix and where logged-in time goes for each rep.
Call review
Filter calls by agent, outcome and length, read the notes and the AI summary, and open the recording in one click.
At a glance
- Ranges
- Today, 7, 30 and 90 days, by campaign and agent
- Agent view
- Agents see their own stats only
- Recordings
- Linked from Dialpad when recording export is enabled
Works well with
Live floor
Who's ringing, talking, wrapping up or paused, updated live.
How it worksPower dialer
One line per agent, next lead dialed automatically after wrap-up. No predictive guesswork.
How it worksCompliance
Region presets for calling hours, national DNC lists, internal DNC and holidays, checked before every dial.
How it worksIndustries that rely on it
See it on your own CRM list
A 20-minute walkthrough with your Dialpad account and one of your real lists. Bring your hardest compliance question.