Live floor

See who is ringing, talking, wrapping up or paused right now, with today's numbers per agent.

The live floor shows every agent who's signed in to a campaign right now, what they're doing, and how their day is going. It's for managers and admins.

Agent states

State	Means
On a call	Talking to someone. Shows who.
Ringing	A call is being placed and hasn't connected yet.
Wrapping up	The call ended and the agent hasn't saved an outcome yet.
Ready	Between calls, waiting for the next lead or the wrap-up countdown.
Paused	On a break, with the reason they chose.

The For column shows how long the agent has been in that state. It turns red when someone has been paused for more than 15 minutes or wrapping up for more than 2 minutes — the two moments a quick check-in usually helps.

"Connection lost?" appears under an agent whose browser hasn't checked in for 90 seconds. After 3 minutes they're taken offline and any lead they were holding goes back to the queue.

Today's numbers

Each row shows the agent's numbers since midnight in your workspace time zone: dials, people reached, pickup rate, appointments and talk time. The totals across the team are at the top. The definitions are the same as on the Coaching screen.

The floor updates live as states change, and refreshes its numbers every 15 seconds.