Compliance

NitroDialer enforces calling-hours and do-not-call rules in the dialer itself, so a rule can't be broken by an agent clicking too fast. Each workspace chooses a calling region — United States, Canada, United Kingdom, Australia or Custom — and the dialer checks every lead against that region's rules before it calls. This page explains what's enforced and what you still need to do. It isn't legal advice; check your own obligations with counsel.

Choose your calling region

In Settings → Compliance, pick the region your leads are in. The preset fills in your calling hours, national do-not-call list, how fresh it must be, how long opt-outs are kept and a holiday calendar:

Every value can be edited after you apply a preset. In the US, many states set stricter hours than the federal window (Florida, for example, allows 8 a.m. to 8 p.m.), so set your hours to the strictest state you call. Changing the region re-applies its preset; your own holiday edits are kept.

A workspace has one region. If you call into several countries, use the Custom preset with the strictest hours, or a workspace per country.

Calling hours

Calls are only placed inside your region's hours in the lead's time zone. The same hours apply to business-to-business calls. The check happens twice: when a lead is picked from the queue and again right before dialing, so a preview card left open past closing time won't dial.

The lead's time zone comes from the state or province on the record, then the phone number's area code (North American numbers and Australian landlines), then your workspace time zone. Mobile numbers move with people, so a state or province on the record is more reliable than the area code.

Your campaign's own team hours (Monday to Friday, 09:00–21:00 by default) are applied on top, in your workspace time zone.

Holidays

The preset adds your region's holidays to a no-call days list for this year and next (and adds the following year every December). On those days, nobody is called. In Australia national public holidays are no-call days by law; in the US, Canada and the UK the calendar is a convenience you can trim. Review the list in Settings → Compliance and add or remove days as needed.

National do-not-call list

For consumer (B2C) campaigns:

1. Subscribe to your national list for the area codes or numbers you call: the US National Do Not Call Registry, Canada's National DNCL, the UK TPS and CTPS, or Australia's Do Not Call Register.
2. Download the list (or your washed results) and upload it in Settings → Compliance as a CSV, with the date you downloaded it. Large files are uploaded in chunks; a new upload replaces the previous list.
3. NitroDialer won't dial a number on the list unless the lead gave express consent (set on the lead from your form or CRM).

When the upload is older than your region allows (31 days in the US and Canada, 28 in the UK, 30 in Australia), consumer campaigns stop dialing and show why until a newer list is uploaded. Settings → Compliance shows how old the current list is, so you can replace it before then.

Business (B2B) campaigns skip the national list but still follow calling hours and your internal list — except in the UK, where companies register on the Corporate TPS, so the check stays on for business campaigns there.

The list's contents are only used for this check. They're never shown to agents or returned by the API.

Internal do-not-call list

When someone asks not to be called, the agent picks Do not call. Every number on that lead is added to your internal list immediately — US rules allow up to 10 business days, Canada's 14 days — and kept for your region's retention period (5 years in the US, 3 years and 14 days in Canada, 3 years by default elsewhere). Internal do-not-call numbers are blocked in every campaign, consumer or business. You can also add numbers through the API.

Identifying yourself

Telemarketing rules in every one of these regions expect callers to say who they are, who they're calling for and why. Every script starts with an opening line built from the agent's name and your business name. See Call scripts.

Caller ID

Calls show a real number from your Dialpad account — either the campaign's caller ID or the agent's own number — so people can call back to opt out. Blocked caller ID isn't available.

Per-call evidence

For every call, NitroDialer stores what the decision to dial was based on: the lead's time zone and local time, whether it was a consumer or business call, the consent basis and its source, and which national list upload (and its download date) was in force. If a complaint arrives, you can show exactly why the call was allowed.

No abandoned calls

NitroDialer dials one number per agent, and only when the agent is ready, so a person who answers is never left waiting for an agent or dropped. That keeps you clear of the abandoned-call limits regulators set for predictive dialers. The default ring limit (25 seconds) is above the US minimum of 15 seconds. See Power and preview dialing.

What you still need to do

• Subscribe to the national list for where you call and upload it on time.
• Decide which exemptions (existing business relationship, consent) apply, and record the basis on the lead.
• Set your hours to the strictest state, province or country you call.
• Train your team, and keep your scripts and call logs.

For a plain-language summary of each country's rules, read the calling-hours and do-not-call guide.